Frequently Asked Questions

In major hubs across Delhi NCR and Jaipur, emergency home care can be initiated within 4 to 6 hours following our clinical coordinator's telephone assessment. For planned hospital discharges (such as elective knee replacements or cardiac surgery), booking 24-48 hours ahead ensures seamless synchronization with the hospital discharge team.

We enforce a mandatory 4-tier verification protocol:

• Police Background Clearance: Local jurisdictional crime record check.
• Identity & Residence Audit: Biometric Aadhaar audit and permanent residence physical check.
• Nursing Council Verification: Authentic registration certificates for all GNM & B.Sc nurses.
• Medical Competency Exam: Practical evaluations on ICU equipment, vitals monitoring, and sterile technique.

We offer three flexible configurations:

• 12-Hour Day Shift: Typically 8:00 AM to 8:00 PM for day-time assisted mobility and nursing.
• 12-Hour Night Shift: 8:00 PM to 8:00 AM for post-operative overnight vitals tracking and medication.
• 24-Hour Live-in Care: A dedicated or alternating caregiver residing in the home to provide round-the-clock peace of mind.

Our attending clinical nurses log daily vitals (blood pressure, blood glucose, temperature, pulse, oxygen, medication adherence, and intake/output charts) into our clinical portal. Our senior medical officers review this data weekly. If any alarming variation occurs, our doctor immediately contacts the patient's primary physician or family.

Patient satisfaction is backed by our Replacement Guarantee. If you feel the caregiver is not the right fit or if they take planned/emergency leave, we deploy a vetted replacement within 4 hours at zero extra charge.

We provide clear, GST-compliant invoices detailing shift dates and registered nurse license numbers. Many comprehensive health insurance policies and corporate health benefits cover post-hospitalization home healthcare with these official invoices.